Privacy Policy

1. Who We Are

Zooko is a software platform that provides booking tools for clinics.

Zooko:

• Is not a healthcare provider
• Does not provide medical services
• Acts as a technology provider only

Zooko currently operates as an unincorporated software project.

2. Information We Collect

When you use a Zooko booking form, we may collect personal information including:

• First and last name
• Email address
• Mobile phone number
• Appointment preferences (date and time)
• Technical information such as IP address, device type, and timestamps

We do not collect:

• Diagnoses
• Clinical notes
• Treatment records

3. Automatic Saving of Information

Important: Information you enter into a Zooko booking form is saved automatically as you type, even if you do not complete the booking.

This is done to:

• Facilitate appointment booking
• Prevent data loss due to interruptions
• Allow clinics to follow up on incomplete booking attempts
• Improve the reliability and performance of the platform

By continuing to use the booking form, you acknowledge and consent to this automatic collection and storage.

4. How We Use Your Information

Your information is used to:

• Process and facilitate booking requests
• Share booking details with the selected clinic
• Communicate booking-related information
• Support platform security, analytics, and troubleshooting

Zooko does not use patient information for advertising or marketing unrelated to booking services.

5. Sharing Your Information with Clinics

When you use Zooko to book or request an appointment:

• Your information is shared with the clinic you selected
• This may occur even if you do not complete the booking
• The clinic is responsible for how it uses and stores your information after receiving it

Zooko is not responsible for the privacy practices of clinics.

6. Data Roles

For patient information:

• Clinics are the data controllers
• Zooko acts as a data processor, handling information on the clinic's behalf

For clinic account and platform usage data, Zooko acts as a data controller.

7. Third-Party Systems

Clinics may use third-party practice management systems (PMS).

Zooko may transmit your information to these systems at the clinic's direction to create or manage appointments.

Zooko is not responsible for third-party systems or their privacy practices.

8. Data Storage & Security

Zooko uses reasonable technical and organisational measures to protect personal information, including:

• Secure servers
• Encrypted connections
• Restricted access controls

No system is completely secure, and Zooko cannot guarantee absolute security.

9. Data Retention

Your information is retained only for as long as necessary to:

• Facilitate bookings
• Support clinic operations
• Meet legal or operational requirements

Clinics may retain your information in accordance with their own policies.

10. Your Choices

You may:

• Contact the clinic directly to request access, correction, or deletion of your information
• Contact Zooko with general privacy questions

Zooko may need to retain certain information for legal or operational reasons.

11. Children's Privacy

Zooko is not intended for use by children without the involvement of a parent, guardian, or clinic.

12. Name Clarification

Zooko is an independent software platform and is not affiliated with any other product, service, or fictional character with a similar name, including "Zuko".

13. Changes to This Policy

Zooko may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

14. Contact

If you have questions about this Privacy Policy, contact: hq@zooko.io